Terms & Conditions

GENERAL TERMS AND CONDITIONS OF SERVICE

APM Monaco Middle East E-Commerce Website (ar.apm.mc)

Company name:	APM MONACO MIDDLE EAST RETAIL FZCO
Legal form:	Private Freezone Limited Liability Company (FZCO)
Registered Free Zone:	Dubai CommerCity (DCC), Dubai Integrated Economic Zones Authority (DIEZ)
License No.:	50683
License Activities:	E-Commerce, Jewellery Trading
VAT Registration No.:
Address:	Dubai CommerCity, Dubai, United Arab Emirates
Manager:	Ingrid Higeueras ep Minvielle

Hereinafter referred to as "APM MONACO"

General terms and conditions of sale of products sold on the website ar.apm.mc

Last update: 2026 April 08

ARTICLE 1 - OBJECT

The present General Terms and Conditions of Sale (GTCS) are made between APM MONACO MIDDLE EAST RETAIL FZCO (“APM Monaco”), a Private Freezone Limited Liability Company incorporated in Dubai CommerCity, Dubai, United Arab Emirates, and any person access to (hereinafter referred to as the "Client") the website ar.apm.mc, any of its sub-domains and any other websites operated by APM Monaco or on behalf of APM Monaco and any mobile device application or desktop application developed by APM Monaco or on behalf of APM Monaco (hereinafter referred to as the "Website").

This Website is operated as the official Middle East regional e-commerce platform of the APM Monaco group, serving customers with a place of delivery located in the United Arab Emirates, the Kingdom of Saudi Arabia, the State of Qatar, the State of Kuwait, the Lebanese Republic, the Kingdom of Bahrain, the Sultanate of Oman, the Republic of Iraq, the Hashemite Kingdom of Jordan, the Arab Republic of Egypt, the Republic of South Africa, the Republic of Kazakhstan, the Republic of Uzbekistan, the Kyrgyz Republic, the Republic of Azerbaijan, and such other countries or regions as APM Monaco may designate from time to time. APM Monaco reserves the right to modify the list of supported destinations at any time for legal, regulatory, or operational reasons.

All orders made by the Client via the Website are unreservedly subject to the present GTCS.

Sales conducted through APM Monaco retail boutiques and/or authorized retailers are not subject to GTCS.

ARTICLE 2 – PRICES

Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund as soon as possible.

Prices and delivery costs are liable to change at any time, but changes will not affect orders which we have already confirmed in a Dispatch Email.

Pricing currency

The Client acknowledges and hereby accepts that the product sale price depends on the country of delivery, which conditions the currency in which the price will be shown.

In the event that the Client’s country of delivery has not been referenced by APM MONACO on the day the order is made, the Client acknowledges and hereby accepts that all prices shown on the product pages of the Website are in AED (United Arab Emirates Dirham) or USD (United States Dollar), as displayed on the Website, and the product sale price results from the conversion of the price shown on the Website into the currency of country of delivery using the applicable exchange rate at the time the order is confirmed.

If the payment card used by the Client applies a currency different to the one indicated on the invoice, the products’ sale price will result from the conversion of the price indicated on the invoice into the currency applicable to the Client’s payment card using the applicable exchange rate at the time the payment card issuer processes the transaction.

Tax

All prices indicated include tax (VAT at the applicable rate applicable on the day of the order).

For deliveries within the UAE, prices are inclusive of VAT at the rate of 5% in accordance with UAE Federal Decree-Law No. 8 of 2017 on Value Added Tax and its Executive Regulations.

Depending on your delivery address, different taxation rules and additional charges may apply. You may need to pay import duties upon receipt of the products. If they are not included, we don’t have any control over these charges, and we cannot advise on their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information and a “landed cost estimate” before placing your order.

Applicable taxes, duties, customs charges or similar governmental charges shall be borne by the Client unless expressly stated otherwise on the Website.

Delivery costs

Product prices shown on the Website are to be understood as excluding delivery fees unless otherwise stipulated. Delivery fees are calculated according to the Client’s country of delivery and are detailed on the summary page of Your order.

ARTICLE 3 – CLIENT ACCOUNT; GUEST CHECKOUT

To order products Client must be legally capable, over 18 years of age or any other local legal age and possess a valid credit or debit card (please see details of acceptable payment methods). By placing an order, Client are promising that all details Client provide are true and accurate, that Client are over 18 years of age, that Client are an authorized user of the credit or debit card used to place Your order and that there are sufficient funds in the account to cover the cost of Your order.

To make any order, the Client may either register and create an online account or place an order as a guest without creating an online account.

In order to create this account, the Client will be required to provide valid and up-to-date personal information, such as legal name, phone number and e-mail address, and to confirm that the Client has reached the age of majority. The Client is responsible for ensuring that the password and account login are kept secret, safe and secure at all times. APM Monaco will not be held responsible or liable for any misuse of the account in connection with, and/or resulting from, a third party’s access to and use of the password and account login.

For purchases with delivery in the UAE, you have the right to oppose any unsolicited marketing messages in accordance with applicable UAE telecommunications and consumer protection regulations, including Cabinet Resolution No. 56 of 2024 Concerning the Telemarketing Regulations. You may have a similar right depending on your country of residence.

If Client checkout as a guest, when placing an order the Client will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by APM Monaco or its third-party providers at this time for security and anti-fraud purposes. The Client represents and warrants that the personal information provided is true, valid, complete and up to date in all respects, and confirm that the Client is the person referred to in the shipping and billing information provided.

By providing the relevant information to us, you specifically authorise us to transmit or to obtain information about you from third parties from time to time, including but not limited to your name, address, telephone number, debit or credit card details or credit reports, to authenticate your identity and delivery address for the product(s), validate your payment card and obtain authorisations for your payments for product(s).

Please refer to Privacy Policy for more details about how APM Monaco may use personal information.

ARTICLE 4.1 – ORDERS

By completing the checkout process and placing an order by clicking the "Pay Now" button on the checkout page, Client are offering to purchase the products from APM Monaco. Any order made on the Website presumes the explicit acceptance of the present GTCS, without this acceptance being conditional to the Client signing this in writing.

Such offering to purchase is binding to a Client once the latter has confirmed payment by clicking on "Pay Now".

The Website allows Client to check order and correct any errors before completing a purchase. Please take the time to read and check Your order at each page of the order process as Client are responsible for ensuring that the information Client provide is complete, accurate and up to date.

After receiving an order, APM MONACO will send the Client confirmation receipt of the order by email including a summary of the order, the order number. This email is only an acknowledgement for information purpose, and it does not constitute acceptance of Client order by APM Monaco. APM Monaco will accept the Order by shipping and the invoice after.

All orders are subject to availability and confirmation of the order price. APM MONACO reserves the right to not register a payment and to not confirm an order. APM MONACO will inform the Client for the reasons for the non-confirmation of his/her order if so requested.

Notwithstanding anything to the contrary provided for herein, APM Monaco reserves the right to refuse, cancel and terminate orders at any moment in time, subject to legitimate reasons under applicable law. For example, APM Monaco may refuse, terminate, or cancel order if there is an ongoing dispute concerning payment of a prior order or if APM Monaco suspects, in its sole discretion, that Client have engaged in fraudulent or grey market activities or have otherwise violated GTCS.

APM Monaco further reserves the right to refuse orders for delivery to destinations subject to international sanctions, trade restrictions, or export control regulations applicable in the UAE or the originating jurisdiction of the products.

When Client visits the Website and/or submit an order, Client are communicating electronically and Client agree that all agreements, notices, disclosures and other communications that we send to Client electronically (whether on our behalf or on behalf of the Partners) satisfy any legal requirement. Client understand that Client is responsible for all electronic communications and content sent from the Client’s computer to us.

The Client hereby declares that he/she is fully aware of all the information provided and the recorded confirmation consists of proof of the transaction. The order confirmation is deemed to be a signature and acceptance of the transactions carried out.

All information for a particular order may be found under the heading "Order Tracking" in the Client’s personal space, except for order check out as a Guest.

Risk in the product will remain with us until it is delivered to Client at the address specified when Client placed order.

ARTICLE 4.2 — SANCTIONS COMPLIANCE AND EXPORT RESTRICTIONS

1 Personal Use and Non-Diversion

All products sold through this Website are intended solely for personal, non-commercial use by the Client. The Client agrees not to re-export, re-sell, transfer, divert, or otherwise make available, directly or indirectly, any products purchased through this Website to any destination, entity, or individual in breach of applicable sanctions, embargoes, or export control laws.

2 Applicable Sanctions Regimes

For the purposes of this clause, "Applicable Sanctions" means any economic or trade sanctions, embargoes, export controls, or restrictive measures imposed, administered, or enforced by: (a) the United Nations Security Council; (b) the United Arab Emirates, including measures implemented by the UAE Executive Office for Control and Non-Proliferation; (c) the European Union; (d) the United States Department of the Treasury, Office of Foreign Assets Control (OFAC); or (e) any other relevant governmental authority with jurisdiction over APM Monaco or the transaction.

3 Client Representations

By placing an order on this Website, the Client represents, warrants, and undertakes that:

(a) the Client is not located in, under the control of, or a national or resident of any country or territory that is subject to comprehensive Applicable Sanctions;

(b) the Client is not identified on, and is not owned or controlled by any person or entity identified on, any restricted party list maintained under Applicable Sanctions, including but not limited to the UN Consolidated List, the OFAC Specially Designated Nationals (SDN) List, or the EU Consolidated List of Persons and Entities Subject to Financial Sanctions;

(c) the Client will not use, sell, re-sell, export, re-export, transfer, divert, or otherwise dispose of any product in a manner that would result in a violation of Applicable Sanctions;

(d) the products are purchased for the Client's own personal use at the delivery address provided and not for commercial resale or onward distribution.

4 APM Monaco's Rights

APM Monaco reserves the right, without liability, to:

(a) screen any order against applicable sanctions lists and restricted party databases prior to acceptance, shipment, or delivery;

(b) cancel, refuse, suspend, or terminate any order or account if APM Monaco reasonably determines that the transaction may violate Applicable Sanctions or this clause;

(d) report any suspected sanctions violation to the relevant authorities, including the UAE Executive Office for Control and Non-Proliferation, without prior notice to the Client.

5 Limitation of Liability

APM Monaco shall not be liable for any loss, damage, delay, or non-delivery arising from measures taken in good faith to comply with Applicable Sanctions, including the cancellation or suspension of orders, the withholding of delivery, or the freezing of account access. The Client shall indemnify and hold harmless APM Monaco against any claims, losses, or penalties arising from the Client's breach of this clause.

6 Changes to Sanctions Regimes

The Client acknowledges that sanctions regimes are subject to change at any time. APM Monaco may modify the list of delivery destinations or restrict access to this Website for certain countries or regions in response to changes in Applicable Sanctions, without prior notice.

ARTICLE 5 - DELIVERY

Delivery is available to destinations within the Middle East region and other territories supported by this Website as listed in Article 1 above. APM Monaco reserves the right to modify the list of supported destinations at any time for legal, regulatory, or operational reasons. Products may be shipped from the APM Monaco warehouse in the United Arab Emirates or from other fulfilment centres (including but not limited to China), depending on product availability and operational requirements.

For deliveries within the UAE, orders shall generally be fulfilled from the Dubai warehouse. For cross-border deliveries, orders may be shipped internationally. The Client acknowledges that cross-border shipments may be subject to longer delivery times, customs clearance delays, and additional import duties or taxes.

Details of the countries we deliver to can be found on FAQ under Shipping & Delivery section. There are restrictions on some products for certain international destinations, so please review the information on that page carefully before placing an order.

Your order may be subject to import duties and taxes which are applied when the package reaches that destination. Client must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if Client breach any such laws.

If you would like to ship to a country not listed above, please check the website www.apm.mc.

Please see our Shipping Policy for information on Delivery. The order may be sent to a delivery address different to the billing address.

APM Monaco will use reasonable endeavours to ensure that delivery is made within the estimated delivery time (usually 7 days and 30 days for customized products) from the dates of dispatch and, in any case, within (30) days after that date, unless your purchase is for product which will require additional delivery time, for example in the case of customized products.

Delivery times may vary depending on the availability of the products and the Client’s delivery address. The product(s) may be delivered to Client in multiple deliveries and at different times. There may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for products to be delivered as soon as possible, but we will not be liable to Client for any losses caused as a result of such delay.

In certain circumstances, out of our responsibility and control, our delivery partner may leave the Client’s package outside or provide Client with optional services when delivering Your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; (c) reschedule a new delivery date: selecting a delivery date that best suits Client; (d) re-directing to a collection point: collecting Your package from a collection point nearby. If our delivery partner leaves Your package outside, or if Client select any of the optional services (including through any default preferences Client may have selected with our delivery partner separately) Client acknowledge and agree that APM Monaco shall bear no responsibility or liability for any loss or damage that may result from delivering Your order in that way.

ARTICLE 6 - PRIVACY POLICY

We only use Your personal information in accordance with our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use Your data. By using the Website, Client consent to the use of Your data as described in our Privacy Policy and Client warrant that all data provided by Client is accurate.

Wherever possible, we take and apply appropriate security technical and organizational measures to protect your personal data from unauthorized access, use, or loss, etc.

APM Monaco processes personal data in accordance with applicable UAE data protection legislation, including Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data (PDPL) and its implementing regulations, the UAE Consumer Protection Law (Federal Law No. 15 of 2020, as amended), and Federal Decree-Law No. 14 of 2023 on Commerce through Modern Means of Technology (E-Commerce Law), to the extent applicable to APM Monaco’s operations in the Dubai CommerCity free zone.

ARTICLE 7 - PRODUCTS DESCRIPTION

Prior to making an order, the Client may find a description of the core features of the product or products he/she wishes to order on the Website.

We attempt to be as accurate as possible in the description of the products displayed on the Website. However, we cannot guarantee that all details are always accurate, complete or error free. The content on the Website is provided for general information only. Please contact our Dedicated Advisors through live chat if you would like more information about a product. The images of the products on the Website are for illustrative purposes only, and although considerable effort has been made to ensure that the visual representations of APM Monaco products displayed on the platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product.

The Client acknowledges that the contents of the Website may change and APM MONACO reserves the right to modify the assortment of products offered on the Website at any moment. The Client acknowledges that the products on offer on the Website may differ from those offered in physical APM MONACO stores. Features available may vary for different countries and regions.

Damaged or Defective Product(s)

Subject to any specific warranties we offer in relation to particular product(s), or those which are implied by law, we do not offer any warranty or guarantee on our product(s) beyond what is mandated under applicable law.

You should inspect the product(s) when you receive them for defects or damage. If you find a defect or damage, you must tell us as soon as possible, and we will arrange for their return to our Customer Service Centre, at no cost to you. If the product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will refund the price paid by you, including any delivery charges. If you would prefer repair or replacement of the product(s), please contact us.

Please note that items that are damaged as a result of wear and tear are not considered to be defective.

ARTICLE 8 - GUARANTEE

APM Monaco commits to applicable legal guarantees provided by Federal Law No. 15 of 2020 on Consumer Protection (as amended by Federal Decree-Law No. 5 of 2023) and its Executive Regulations (Cabinet Decision No. 66 of 2023), and Federal Decree-Law No. 14 of 2023 on Commerce through Modern Means of Technology (E-Commerce Law) of the United Arab Emirates.

Under UAE Consumer Protection Law, the warranty period shall be for the duration specified by the manufacturer or commercial agent. In the event of a defect, the supplier is obliged to notify the consumer, cease trading the goods, and offer a full refund or alternative goods at no charge while the goods are repaired or replaced.

Products sold through this Website benefit from statutory guarantees that cannot be excluded under applicable consumer protection laws of the Client’s place of residence. Except as expressly required by applicable mandatory law, APM Monaco makes no additional warranties, whether express or implied.

Nothing in this section affects your statutory rights under the laws of your country of residence.

You may have similar rights depending on your country of residence.

ARTICLE 9 - RETURNS AND CANCELLATION

Please see our Return Policy for information on returns.

Cancelling under the Consumer Contracts Regulations

Depending on where Client live, Client have a legal right to cancel the order under the applicable consumer legislation. This means that, during a certain cancellation period, if Client change mind or for any other reason Client decide not to keep the purchased products, Client can notify us of the decision to cancel the order.

Once the products are returned to us Client will receive a full refund, including the original delivery costs; however, Client will be liable to arrange and cover the full cost of returning the order to us.

To cancel an Order, Client must clearly inform us, preferably: By email [customercare@apm.mc] or by Live chat, giving us Your name, address and order reference.

If Client cancel an order (or part of an order) during the applicable cancellation period, Client must return the product(s) within 2 days after the day on which Client notify us of the cancellation, and ensure the item(s) comply with the conditions of our Return Policy.

Client may cancel an order without having to justify his decision or pay any penalties, during:

14 days from the confirmation of the Order if he/she is domiciled in the UAE, in accordance with the provisions of Federal Decree-Law No. 14 of 2023 on Commerce through Modern Means of Technology.

When the right of withdrawal is exercised, APM Monaco is obliged to reimburse the sums paid within:

14 days if Client is domiciled in the UAE.

No right of withdrawal can be exercised when the products are customized.

Merchandise purchased online will be available for refund (excluding any shipping charges) providing it is returned in the same saleable condition as when purchased, within the applicable period above from the date of purchase and if accompanied by the original sales receipt.

You may have similar rights depending on your country of residence.

ARTICLE 10 – EVENT OUT OF CONTROL

An event outside of our control means any act or event beyond our reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks, epidemics, pandemics, international sanctions, regional geopolitical events, or disruptions to shipping routes.

If such an event takes place and it affects the performance of our obligations to Client: (i) we will contact Client as soon as reasonably possible to notify Client; and (ii) our obligations to Client will be suspended for the duration of the event. Where the event affects delivery of products to Client, we will contact Client to arrange a new delivery date after the event is over.

Please note that we only provide the Website for private use and, as such, we have no liability to Client for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not responsible for any delay in, or failure of, performance of our obligations under any contract arising from any cause beyond our reasonable control.

Complaints - We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if Client have any complaints or comments. Please see our Contact Us page for details of how to get in touch with us.

ARTICLE 11 - INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

We are the owner or the licensee of all intellectual property rights on the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same) ("Content"). The rights on the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors’ rights and database right laws. All such rights are reserved.

Client must not systematically extract and/or re-utilize parts of the Website or the Content. In particular, Client must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of the Website. Client must not create and/or publish Your own database that features substantial parts of the Website (e.g. our prices and product listings) without our prior written consent.

We are happy for Client to link to the Website, but Client must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct Client to remove a link to the Website, Client must do so without delay.

Where the Website contains links to other websites and resources provided by third parties, these links are provided for Your information only. We have no control over the contents of those websites or resources, and such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from Your use of them.

ARTICLE 12 – MISCELLANEOUS

If any provision of the GTCS should be declared null and void or unenforceable by a court of law, its other provisions shall remain in full force and effect unless its unenforceability significantly affects the economic balance of the GTCS. There shall be no solidarity between the Client and APM Monaco towards any third party.

The GTCS and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract. The contract and all communications between us will be conducted in the English language.

[NOTE: Arabic translation may be provided for convenience but English prevails. Consider also providing Arabic version for Saudi/regional consumer expectations.]

ARTICLE 13 – LIABILITY LIMITATION

APM Monaco shall not be held liable for facts directly or indirectly related to the use of the products that does not comply with the recommendations for use that APM Monaco has previously sent to the Client, and particularly those appearing in any instructions for use sent to the Client.

Nothing in the GTCS shall limit or exclude our liability for any liability which cannot be limited or excluded by applicable law, including under UAE Federal Law No. 15 of 2020 on Consumer Protection (as amended) and Federal Decree-Law No. 14 of 2023 on Commerce through Modern Means of Technology.

Subject to the preceding sentence, in no event shall our total liability to you under the GTCS in respect of any order exceed the total price of the product(s) effectively paid by the Client.

This clause is a decisive element of APM Monaco’s commitment, without which it would not have committed itself under the same financial conditions. It is justified by the nature of the parties’ mutual obligations and cannot be called into question by the cancellation or termination of the contract.

ARTICLE 14 – USE OF WEBSITE

This section sets out the rules that apply to Your use of the Website (whether or not Client uses it to order products or just to browse). By using the Website, Client agrees to these rules. If Client do not agree to these rules, Client are not permitted to use the Website and Client should leave it immediately.

We reserve the right to withdraw or amend the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to Client if, for any reason, the Website is unavailable at any time or for any period.

We may update or change the Website or its contents at any time.

We work to ensure that the information made available through the Website is accurate and up to date. However, we make no representations, warranties or guarantees, whether express or implied that the Website, or any content on it, is accurate, complete, up-to-date or will be free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website, or any content on it, whether express or implied.

We will not be liable to Client or any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with: (i) use of, or inability to use, the Website; or (ii) use of or reliance on any content displayed on the Website.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any content on it, or on any website linked to it.

If you use website to engage in illegal activities, cause trouble, harass other users, deceive other users or otherwise violate this Terms of Service, we or the relevant service provider has the right to determine the nature of your behavior and take measures including but not limited to deleting the information content posted by you, suspending the use license or the rights and interests obtained, terminating the service, restricting the use, and pursuing legal liability.

You promise and guarantee that you will be fully responsible for all losses caused to yourself, other users and us by your violation of this Terms of Service. At the same time, we reserve the right to pursue your liability for infringement.

ARTICLE 15 – CONSUMER MEDIATION

If you are a consumer residing within the UAE, you have the right to submit a complaint to the Ministry of Economy, Consumer Protection Department, or the Dubai Corporation for Consumer Protection and Fair Trade, as applicable.

For consumers residing in other countries served by this Website, you may have the right to submit complaints to the relevant consumer protection authority in your country of residence.

ARTICLE 16 – GOVERNING LAW AND JURISDICTION

If APM has posted or provided a translation of the English language version of the GTCS, Client agree that the translation is provided for convenience only and that the English language version will govern the access to the Website and use of the Website.

APM Monaco may amend this GTCS at any time by posting the amended and restated Agreement on the Website. The amended and restated GTCS shall be effective immediately upon posting. Posting by APM Monaco of the amended and restated GTCS and continued access to or use of the Website shall be deemed to be acceptance of the amended terms.

These GTCS and any document expressly referred to in them, and any non-contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai, including the regulations of the Dubai Integrated Economic Zones Authority (DIEZ) applicable to Dubai CommerCity.

These terms do not override your statutory rights under UAE Federal Law No. 15 of 2020 on Consumer Protection (as amended) or Federal Decree-Law No. 14 of 2023 on Commerce through Modern Means of Technology. Where the laws of the UAE are different to the mandatory consumer laws in your own country, we will afford you with similar protection unless you misinform APM Monaco about your country of residence.

If any dispute, claim, difference or controversy arising out of, relating to or having any connection with these conditions, including as it may relate in any way to your use of any APM MONACO service, or to any products or services sold or distributed by APM MONACO or through ar.apm.mc, or the existence, validity, interpretation, performance, breach or termination and/or any dispute relating to any non-contractual obligations arising out of or in connection with them (for the purpose of this section, a “Dispute”) qualifies for determination through the Dubai International Financial Centre (“DIFC”) Small Claims Tribunal (“SCT”), then the SCT shall have exclusive jurisdiction to settle any such Dispute. For Disputes that do not qualify for determination through the SCT, the courts of the DIFC shall have exclusive jurisdiction to settle such Dispute and each party submits to the exclusive jurisdiction of the courts of the DIFC. For the purposes of this section, you waive any objection to either the courts of the DIFC or the SCT, as applicable, on the grounds that either of them is an inconvenient or inappropriate forum to settle any Dispute.

ARTICLE 17 – CONTACT DETAILS

APM Monaco will assist you with any questions and endeavour to resolve any complaint you may have. You can contact APM Monaco in the following ways:

via the contact us form on the APM Monaco Website.

by email: APM Customer Care customercare@apm.mc

ARTICLE 18 - AI AGENTS & AUTOMATED ORDERING DISCLAIMER

To protect our customers and ensure the integrity of transactions, you acknowledge and agree that the following terms apply whenever you use any third-party Artificial Intelligence agents (including but not limited to AI assistants, shopping bots, conversational models, browser extensions, automation tools, or similar technologies, collectively referred to as “AI Agents”) in connection with browsing or purchasing on our website:

AI Agents are not authorized by us. We do not permit or endorse any AI Agent to provide purchase advice, pricing evaluations, stock availability assurances, promotional interpretations, product suitability assessments, or any form of decision-making on behalf of you or our brand. We make no representation or warranty regarding the accuracy, completeness, or timeliness of information generated by any AI Agent.

If you allow an AI Agent to browse, select, add items to cart, or place an order on your behalf, you are deemed to have authorized such actions, and you bear all legal effects and risks arising from them.

We are not liable for any loss or error caused by an AI Agent’s misjudgment, incorrect recommendation, outdated information, misinterpretation of product descriptions, or automated actions—including but not limited to mistaken orders, duplicate orders, incorrect sizes/models/colors, wrong shipping address, order delays, failures, or any other damages.

Any order submitted by an AI Agent on your behalf is considered a valid expression of your intent, and is fully governed by these Terms & Conditions. You remain responsible for payment, duties, return rules, cancellation limits, product acceptance, and any after-sales process.

If you suffer harm due to an AI Agent’s behavior (including redirection to unauthorized sellers, counterfeit listings, or inaccurate links), you agree to seek remedy directly from the AI Agent or its provider. We bear no responsibility for the actions of any third-party AI Agent.

We reserve the right to cancel orders or restrict account usage if we reasonably believe an order was generated by high-risk automation, unauthorized AI Agents, or suspicious activity, in order to protect the security of our platform and customers.

By using any AI Agent, you acknowledge that AI technologies cannot replace your independent judgment, and all purchasing decisions remain solely your responsibility.

Nothing in this section shall exclude or limit any rights of consumers that cannot be excluded or limited under applicable consumer protection law.