Terms & Conditions
| Company name: | A P M MIDDLE EAST JEWELRY TRADING L.L.C (Branch) |
| Legal form: | Limited Liability Company - Single Owner LLC – SO |
| License Category | Dep. of Economic Development |
| License No. | 1477307 |
| VAT No. | |
| Address. | 209, CEO Building, Dubai Investment Park First |
Hereinafter referred to as "APM MONACO"
General terms and conditions of sale of products sold on the website ar.apm.mc
Last update: 2025 May. 20
ARTICLE 1 - OBJECT
The present General Terms and Conditions of Sale (GTCS) are made between APM MONACO and any person access to (hereinafter referred to as the "Client") the website ar.apm.mc, any of its sub-domains and any other websites operated by APM Monaco or on behalf of APM Monaco and any mobile device application or desktop application developed by APM Monaco or on behalf of APM Monaco (hereinafter to referred to as the "Website").
All orders made by the Client via the Website are unreservedly subject to the present GTCS.
Sales conducted through APM Monaco retail boutiques and/or authorized retailers are not subject to GTCS.
ARTICLE 2 - PRICES
Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund as soon as possible.
Prices and delivery costs are liable to change at any time, but changes will not affect Orders which we have already confirmed in a Dispatch Email.
Pricing currency
The Client acknowledges and hereby accepts that the product sale price depends on the country of delivery, which conditions the currency in which the price will be shown.
In the event that the Client's country of delivery has not been referenced by APM MONACO on the day the order is made, the Client acknowledges and hereby accepts that all prices shown on the product pages of the Website are in Euro, and the product sale price results from the conversion of the price shown on the Website into the currency of country of delivery using the applicable exchange rate at the time the order is confirmed.
If the payment card used by the Client applies a currency different to the one indicated on the invoice, the products’ sale price will result from the conversion of the price indicated on the invoice into the currency applicable to the Client's payment card using the applicable exchange rate at the time the payment card issuer processes the transaction.
Tax
Prices indicated all include tax (VAT and other taxes applicable on the day of the order).
Depending on your delivery address, different taxation rules and additional charges may apply. You may need to pay import duties upon receipt of the products. If they are not included, we don’t have any control over these charges and we cannot advise on their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information and a “landed cost estimate” before placing your order.
Delivery costs
Product prices shown on the Website are to be understood as excluding delivery fees unless otherwise stipulated. Delivery fees are calculated according to the Client's country of delivery and are detailed on the summary page of Your order.
ARTICLE 3 - CLIENT ACCOUNT; GUEST CHECKOUT
To order products Client must be legally capable, over 18 years of age or any other local legal age and possess a valid credit or debit card (please see details of acceptable payment methods). By placing an order, Client are promising that all details Client provide are true and accurate, that Client are over 18 years of age, that Client are an authorized user of the credit or debit card used to place Your order and that there are sufficient funds in the account to cover the cost of Your order.
To make any order, the Client may either register and create an online account, or place an order as a guest without creating an online account.
In order to create this account, the Client will be required to provide valid and up-to-date personal information, such as legal name, phone number and e-mail address, and to confirm that the Client has reached the age of majority. The Client is responsible for ensuring that the password and account login are kept secret, safe and secure at all times. APM Monaco will not be held responsible or liable for any misuse of the account in connection with, and/or resulting from, a third party’s access to and use of the password and account login.
For purchases with delivery in UAE, you have the right to register to oppose any marketing messages. You may have a similar right to depending on your country of residence.
If Client checkout as a guest, when placing an order the Client will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by APM Monaco or its third party providers at this time for security and anti-fraud purposes. The Client represents and warrants that the personal information provided is true, valid, complete and up-to-date in all respects, and confirm that the Client is the person referred to in the shipping and billing information provided.
By providing the relevant information to us, you specifically authorise us to transmit or to obtain information about you from third parties from time to time, including but not limited to your name, address, telephone number, debit or credit card details or credit reports, to authenticate your identity and delivery address for the Product(s), validate your payment card and obtain authorisations for your payments for Product(s).
Please refer to Privacy Policy for more details about how APM Monaco may use personal information.
Article 4 - ORDERS
By completing the checkout process and placing an order by clicking the "Pay Now" button on the checkout page, Client are offering to purchase the products from APM Monaco. Any order made on the Website presumes the explicit acceptance of the present GTCS, without this acceptance being conditional to the Client signing this in writing.
Such offering to purchase is binding to a Client once the latter has confirmed payment by clicking on "Pay Now".
The Website allows Client to check order and correct any errors before completing a purchase. Please take the time to read and check Your order at each page of the order process as Client are responsible for ensuring that the information Client provide is complete, accurate and up to date.
After receiving an order, APM MONACO will send the Client confirmation receipt of the order by email including a summary of the order, the order number. This email is only an acknowledgement for information purpose, and it does not constitute acceptance of Client order by APM Monaco. APM Monaco will accept the Order by shipping and the invoice after.
All orders are subject to availability and confirmation of the order price. APM MONACO reserves the right to not register a payment and to not confirm an order. APM MONACO will inform the Client for the reasons for the non-confirmation of his/her order if so requested.
Notwithstanding anything to the contrary provided for herein, APM Monaco reserves the right to refuse, cancel and terminate orders at any moment in time, subject to legitimate reasons under applicable law. For example, APM Monaco may refuse, terminate, or cancel order if there is an ongoing dispute concerning payment of a prior order or if APM Monaco suspects, in its sole discretion, that Client have engaged in fraudulent or grey market activities or have otherwise violated GTCS.
When Client visit the Website and/or submit an order, Client are communicating electronically and Client agree that all agreements, notices, disclosures and other communications that we send to Client electronically (whether on our behalf or on behalf of the Partners) satisfy any legal requirement. Client understand that Client are responsible for all electronic communications and content sent from the Client’s computer to us.
The Client hereby declares that he/she is fully aware of all of the information provided and the recorded confirmation consists of proof of the transaction. The order confirmation is deemed to be a signature and acceptation of the transactions carried out.
All information for a particular order may be found under the heading "Order Tracking" in the Client's personal space, except for order check out as a Guest.
Risk in the product will remain with us until it is delivered to Client at the address specified when Client placed order.
ARTICLE 5 - DELIVERY
The Website is for resident in the United Arab Emirates (“UAE”). If you are not resident in the UAE, or would like to ship to a country other than the UAE, , we can only ship to the
• Bahrain
• Jordan
• Kuwait
• Oman
• Qatar
• Saudi Arabia
• Lebanon
Your order may be subject to import duties and taxes which are applied when the package reaches that destination. Client must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if Client breach any such laws.
If you would like to ship to a country other than above, please check the website www.apm.mc, Details of the countries we deliver to can be found on FAQ under Shipping & Delivery section. There are restrictions on some products for certain international destinations, so please review the information on that page carefully before placing an order.
Please see our Shipping Policy for information on Delivery
The order may be sent to a delivery address different to the billing address.
APM Monaco will use reasonable endeavours to ensure that delivery is made withing the estimated delivery time (usually 7 days and 30 days for customized products) from the dates of dispatch and, in any case, within (30) days after that date, unless your purchase if for product which will require additional delivery time, for example in the case of customized products.
Delivery times may vary depending on the availability of the products and the Client’s delivery address. The product(s) may be delivered to Client in multiple deliveries and at different times. There may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for products to be delivered as soon as possible, but we will not be liable to Client for any losses caused as a result of such delay.
In certain circumstances, out of our responsibility and control, our delivery partner may leave the Client’s package outside or provide Client with optional services when delivering Your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; (c) reschedule a new delivery date: selecting a delivery date that best suits Client; (d) re-directing to a collection point: collecting Your package from a collection point nearby. If our delivery partner leaves Your package outside, or if Client select any of the optional services (including through any default preferences Client may have selected with our delivery partner separately) Client acknowledge and agree that APM Monaco shall bear no responsibility or liability for any loss or damage that may result from delivering Your order in that way.
ARTICLE 6 - PRIVACY POLICY
We only use Your personal information in accordance with our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use Your data. By using the Website, Client consent to the use of Your data as described in our Privacy Policy and Client warrant that all data provided by Client is accurate.
ARTICLE 7 - PRODUCTS DESCRIPTION
7.1 Prior to making an order, the Client may find a description of the core features of the product or products he/she wishes to order on the Website.
We attempt to be as accurate as possible in the description of the products displayed on the Website. However, we cannot guarantee that all details are always accurate, complete or error free. The content on the Website is provided for general information only. Please contact our Dedicated Advisors through live chat if you would like more information about a product. The images of the products on the Website are for illustrative purposes only, and although considerable effort has been made to ensure that the visual representations of APM Monaco products displayed on the platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product.
The Client acknowledges that the contents of the Website may change and APM MONACO reserves the right to modify the assortment of products offered on the Website at any moment. The Client acknowledges that the products on offer on the Website may differ from those offered in physical APM MONACO stores. Features available may vary for different countries and regions.
7.2 Damaged or Defective Product(s)
Subject to any specific warranties we offer in relation to particular Product(s), or those which are implied by law, we do not offer any warranty or guarantee on our Product(s).
You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage, you must tell us as soon as possible, and we will arrange for their return to our Customer Service Centre, at no cost to you. If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will refund the price paid by you, including any delivery charges. If you would prefer repair or replacement of the Product(s), please contact us. We will either refund the cost of returning the item to us or send you a prepaid parcel for the return. You will then need to place a new order for the Product(s). Please note that items that are damaged as a result of wear and tear are not considered to be defective.
Nothing in this section affects your legal rights.
APM Monaco commits to applicable legal guarantee provided by and following of the Federal Law No. 15/2020 On Consumer Protection of United Arab Emirates .
You may have similar rights depending on your country of residence.
ARTICLE 8 - RETURNS AND CANCELLATION
Please see our Return Policy for information on returns.
Cancelling under the Consumer Contracts Regulations
Depending on where Client live, Client have a legal right to cancel the order under the consumer legislation. This means that, during a certain cancellation period, if Client change mind or for any other reason Client decide not to keep the purchased products, Client can notify us of the decision to cancel the order.
Once the products are returned to us Client will receive a full refund, including the original delivery costs; however, Client will be liable to arrange and cover the full cost of returning the order to us.
To cancel an Order, Client must clearly inform us, preferably:
- By email [customercare@apm.mc] or by Livechat, giving us Your name, address and order reference
If Client cancel an order (or part of an order) during the CCRs cancellation period, Client must return the product(s) within 2 days after the day on which Client notify us of the cancellation, and ensure the item(s) comply with the conditions of our Returns Policy.
Client may cancel an order without having to justify hid decision or pay any penalties, during:
- 14 days from the confirmation of the Order if he/she is domicilied in UAE;
You may have similar rights depending on your country of residence.
Merchandise purchased online will be available for refund (excluding any shipping charges) providing it is returned in the same saleable condition as when purchased, within above days of the date of purchase and if accompanied by the original sales receipt.
Kindly note that we do not accept exchanges or refunds on any customized pieces.
ARTICLE9 – EVENT OUT OF CONTROL
An event outside of our control means any act or event beyond our reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.
If such an event takes place and it affects the performance of our obligations to Client: (i) we will contact Client as soon as reasonably possible to notify Client; and (ii) our obligations to Client will be suspended for the duration of the event. Where the event affects delivery of products to Client, we will contact Client to arrange a new delivery date after the event is over.
Please note that we only provide the Website for private use and, as such, we have no liability to Client for any loss of profit, loss of business, business interruption, or loss of business opportunity. We are not responsible for any delay in, or failure of, performance of our obligations under any Contract arising from any cause beyond our reasonable control
Complaints - We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if Client have any complaints or comments. Please see our Contact Us page for details of how to get in touch with us.
ARTICLE 10 - INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
We are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same) ("Content"). The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors' rights and database right laws. All such rights are reserved.
Client must not systematically extract and/or re-utilise parts of the Website or the Content. In particular, Client must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the Website. Client must not create and/or publish Your own database that features substantial parts of the Website (e.g. our prices and product listings) without our prior written consent.
We are happy for Client to link to the Website but Client must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct Client to remove a link to the Website, Client must do so without delay.
Where the Website contains links to other websites and resources provided by third parties, these links are provided for Your information only. We have no control over the contents of those websites or resources and such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from Your use of them.
ARTICLE 11 - MISCELLANEOUS
If any provision of the GTCS should be declared null and void or unenforceable by a court of law, its other provisions shall remain in full force and effect unless its unenforceability significantly affects the economic balance of the GTCS. There shall be no solidarity between the Client and APM Monaco towards any third party.
ARTICLE 12 – LIABILITY LIMITATION
APM Monaco shall not be held liable for facts directly or indirectly related to the use of the products that does not comply with the recommendations for use that APM Monaco has previously sent to the Client, and in particular those appearing in any instructions for use sent to the Client.
Nothing in the GTCS shall limit or exclude our liability for any liability which cannot be limited or excluded by applicable law.
Subject to the preceding sentence, in no event shall our total liability to you under the GTCS in respect of any order, exceed the total price of the product(s) effectively paid by the Client.
This clause is a decisive element of APM Monaco's commitment, without which it would not have committed itself under the same financial conditions. It is justified by the nature of the parties' mutual obligations and cannot be called into question by the cancellation or termination of the contract.
ARTICLE 13 – USE OF WEBSITE
This section sets out the rules that apply to Your use of the Website (whether or not Client use it to order products or just to browse). By using the Website, Client agree to these rules. If Client do not agree to these rules, Client are not permitted to use the Website and Client should leave it immediately.
We reserve the right to withdraw or amend the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to Client if, for any reason, the Website is unavailable at any time or for any period.
We may update or change the Website or its contents at any time
We work to ensure that the information made available through the Website is accurate and up to date. However, we make no representations, warranties or guarantees, whether express or implied, that the Website, or any content on it, is accurate, complete, up-to-date or will be free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website, or any content on it, whether express or implied.
We will not be liable to Client or any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with: (i) use of, or inability to use, the Website; or (ii) use of or reliance on any content displayed on the Website.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any content on it, or on any website linked to it.
ARTICLE 14 – CONSUMER MEDIATION
If you are a consumer residing within UAE, you have the right to submit a complaint to the Ministry of Economy
ARTICLE 15– GOVERNING LAW AND JURIDICTION
APM Monaco may amend this GTCS at any time by posting the amended and restated Agreement on the Website. The amended and restated GTCS shall be effective immediately upon posting. Posting by APM Monaco of the amended and restated GTCS and continued access to or use of the Website shall be deemed to be acceptance of the amended terms.
GTCS and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract. The Contract and all communications between us will be conducted in the English language.
Anything related to Your order, use of the Websites are governed by these Terms and Conditions.
These terms do not override your statutory rights under UAE Federal Law No. 15/2020. Where the laws of UAE, are different to the mandatory consumer laws in your own country, we will afford you with similar protection unless you misinform APM Monaco about your country of residence.
If any dispute, claim, difference or controversy arising out of, relating to or having any connection with these conditions, including as it may relate in any way to your use of any APM MONACO Service, or to any products or services sold or distributed by APM MONACO or through ar.apm.mc, or the existence, validity, interpretation, performance, breach or termination and/or any dispute relating to any non-contractual obligations arising out of or in connection with them (for the purpose of this section, a “Dispute”) qualifies for determination through the Dubai International Finance Center (“DIFC”) Small Claims Tribunal (“SCT”), then the SCT shall have exclusive jurisdiction to settle any such Dispute. For Disputes that do not qualify for determination through the SCT, the courts of the DIFC shall have exclusive jurisdiction to settle such Dispute and each party submits to the exclusive jurisdiction of the courts of the DIFC. For the purposes of this section, you waive any objection to either the courts of the DIFC or the SCT, as applicable, on the grounds that either of them is an inconvenient or inappropriate forum to settle any Dispute.
